Terms & Conditions
Shopping with us, Hatstore World AB (hereinafter Hatstore.com.hk, Hatstore, we, us and ours), it is safe, easy and free from unpleasant surprises. We have 100 days return right and as well as fast deliveries.
If you are under 18 years of age, you must have a parent's permit to shop with us.
Hatstore reserves the right to cancel a purchase if fraud is suspected. In case of suspected fraud, contact will be made with the police.
1. Area of Application
The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. A company is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in their commercial or independent professional activity.
2. Conclusion of contract
The purchase contract is concluded with Hatstore World AB.
When the products are placed in the online shop, we are submitting a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you click the order button to accept the offer for the goods in the shopping cart. Immediately after submitting the order, you will receive another confirmation by email.
3. Contract language
The language available for the conclusion of the contract is English.
We save the text of the contract and send you the order data and our terms and conditions by email.
4. Terms of delivery
In addition to the stated product prices, shipping costs may also apply. You can find more detailed provisions on any shipping costs incurred in the offers.
We only deliver by mail. Unfortunately, a self-collection of the product is not possible.
For orders over HK$349 we offer free standard shipping. In the checkout you have the option to choose DHL Express to your order.
We ship your order to your mailbox. If your package does not fit in your mailbox it will be delivered to be collected at your closest pick up point. You have 14 days to collect your package from your pickup point.
HERE you can read more of our delivery times and delivery costs.
We reserve ourselves for eventual delays caused by producer and transporter. We also reserve ourselves for longer delivery times due to holidays and campaigns.
You have the right to cancel your order due to delays in delivery, provided that your order have not yet been dispatched. When your order has been dispatched from our warehouse, we do not have the opportunity to cancel or make change to your order, it will be delivered to your mailbox or your pickup point to be collected by you within 14 days. If you do not pick up the package, it will be sent back to Hatstore as "Not collected/undeliverable". This is not a return. When Hatstore receives an Undeliverable package, we will cancel the order and take a fee of HK$ 150to cover the handling, administration, and freight cost. Products with personalisation, face covering products and gift cards are excluded from this since they are excluded from the return right. You can read HERE how to make a return. If we recieve a product that is excluded from the return right as Undeliverable, we will wait for 2 months for you as the customer to get back to us so we can resend your order to you. If we do not hear back from you in 2 months, the product you ordered will be discarded.
Via Hatstore.com.hk we only have the opportunity to delivery to addresses in Hong Kong. If you would like to order to another country, contact our customer service for information. We ship from Sweden.
In circumstances beyond Hatstore's control, so-called Force Majeure, such as, but not limited to, natural disaster, power shortages, labor dispute, Hatstore is released from liability to you as a customer.
The following payment options are available in our check out:
When you place your order, you enter your credit card details. After your legitimation as the legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged immediately after the goods have been sent. Our payment provider is Adyen.
We also offer payments via UnionPay
In the ordering process you will be redirected to the website of the online provider PayPal. To be able to pay via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction.
The payment transaction is carried out automatically by PayPal after the goods have been dispatched. You will get more information during the ordering process
6. Title Retention
The goods remain our property until full payment.
7. Taxes/prices - Import duties and taxes
If you are accessing our website from outside of the European Union, or your computer or server is located in a country outside of the European Union, the prices on our website are shown with the VAT/Sales Tax excluded. You pay the applicable import taxes and customs fee according to your country’s policy when your order is delivered. You may also be charged an administrative fee by the shipping company. For residents outside of the European Union the prices are presented in HK$.
Please note that in case of an order is shipped to a delivery address outside the EU, you may also be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Hatstore has no control over these charges and, since these charges are different for different countries, Hatstore cannot predict their amount. Hatstore advises you to contact your local customs office for further information.
It is the prices at the time of ordering that apply. We reserve ourselves from obviously incorrect information and errors in stock. We cannot offer the same price as the product had during a sale/campaign after the sales/campaigns end date.
Products that were purchased during a sale/campaign can be returned provided that the product has no personal options or is face-covering products. For return information, see 10 Right to return.
8. Custom made
On specific products in the range, you have the opportunity to choose your own design. For embroidery on the front and/or back, we refer to the Custom Made tool which you can find HERE.
In our Custom Made tool, you have the opportunity to design on a number of different products. It is only on the products that you see in the Custom Made tool that we offer design options
We only have the option to add design within the design area that is shown with a dashed box in the Custom Made tool and cannot add designs outside the design area. Visualized images are only an approximate preview of the final product. We reserve the right to make minor deviations. Colours in product images and colour charts should only be considered approximate indications of actual colour. Colours can be experienced differently between different monitors. Misleading colour is therefore not accepted as a reason for complaint.
Note that the delivery time is longer for products with own design. You can read more about our delivery times HERE.
We reserve the right to refuse designs that contains inappropriate and/or offensive content. This applies to designs such as, but is not limited to, racist and Nazi logos, motives and/or messages. Hatstore has interpretive precedence over the logos, motives and/or messages that are uploaded to Hatstore.com.hk.
The right to cancel does not apply to products with a personal design. If you notice that your design is incorrect in your order confirmation, or that you regret your order, contact customer service immediately so that we have the opportunity to resolve it. It is your responsibility as a customer to double check so that your design is correct in your order confirmation. Read more about changing or cancelling an order with your own design in 9 Change and cancellation.
We respect copyright and thus reserve the right to cancel orders that infringe on copyright. When uploading a logo or image, you assure us that you have full rights to use the logo or image. When ordering, you accept our terms of purchase and we are released from all claims made regarding infringement of copyright. You will be, and are, responsible for obtaining written permission for the use of the logo for commercial purposes, if the need arises. With this, Hatstore is released from all costs for the defence and other costs that arise if it becomes a court action.
9. Change and cancellation
You have the right to cancel your order before the order has been dispatched. Read more about this in 4 Delivery.
You have the opportunity to change the delivery address before your order has been dispatched. If you notice that something with your order is not correct in your order confirmation, contact customer service so that we have the opportunity to resolve this before your order has been dispatched from our warehouse. It is your responsibility as a customer to double check that your order is correct in your order confirmation.
Changes to your design are possible if our customer service has time to stop the order before production, therefore it is important that you contact our customer service directly if you discover an error. Always double-check the order confirmation that is sent to your email when your order has been processed.
Logo orders that have been started can be cancelled, however, at the cost of logo handling of HK$ 150 If the Logo order has been embroidered and sent, we no longer have the opportunity to cancel your order.
10. Return right
At Hatstore, you have 100 days to make a return.
HERE you read about how to make a return
The return right applies to unused products with the original stickers and labels- Return shipping is paid by you, the customer. The shipping should be traceable. You, the customer, are responsible for the cost and risk of transporting the returned goods to Hatstore
The right to cancel does not apply to the following kind of contract:
The return right does not apply to contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized
Face covering products are not eligible for returns or exchanges for hygiene reasons.
Gift cards are excluded from cancellation right and non-refundable
Note that Undeliverable packages are not a return, see 4 Delivery.
For returns intended for another company (wrongful return) than Hatstore, we wait for 2 months for contact from the sender before the contents of the wrongful return are discarded. In the event of contact from the sender for incorrect returns, we offer to send the return back to the sender against the shipping cost.
11. Damage in transport
If you discover that your package is damaged, you must report this immediately. You make a complaint to the carrier at the delivery point. Then contact us about the damage via email and enter "Damage in transport" as well as your order number in the subject line.
12. Warranty and guarantees claims
Our goods should be faultless upon delivery. Seams and buckles must be intact. If you have received a defective product or if you suspect that you have received a defective item, please contact us by email at [email protected]. Write “Quality claim” and your order number in the subject line as well as a short description of what is wrong with the product. Also send a picture of what is the reason for the claim.
Discoloured products are not covered by a complaint as they are considered wear and tear, provided that the products are not discoloured when the product is received.
Visualized images are only an approximate preview of the final product. We reserve the right to make any minor deviations. Colours in product images, colour charts and the simulation in our Design-tool can be experienced differently between different monitors. Misleading colour is therefore not accepted as a reason for complaint.
Unless otherwise expressly agreed below, the statutory right to liability for defects applies.
The following applies to used goods: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.
The above restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives, or vicarious agents
in the event of injury to life, body, or health,
in the event of willful or grossly negligent breach of duty as well as malice,
in the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and compliance with which the contractual partner may regularly rely
as part of a guarantee promise, if agreed or
as far as the scope of the Product Liability Act is open.
Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.
Customer service: +46 480 780 820 (working days 9:00 a.m. to 12:00 p.m.UTC+1), via e-mail with a response within 24 hours and messenger on Facebook and Instagram.
13. Dispute resolution
The European Commission provides a platform for online dispute resolution, which you can find here https://ec.europa.eu/consumers/odr/.
We are ready to take part in an out-of-court arbitration procedure before a consumer arbitration board.
We strive to handle your personal data in the best way and follow the data protection regulation GDPR (General Data Protection Regulation) where the rules for personal data processing are regulated.
Information about what personal data we collect, for what purpose and how we process it is described in our Data Protection Policy. By accepting these terms of purchase, you also approve our Data Protection Policy. It is therefore important that you read the policy before making your purchase.
15. Governing law and jurisdiction
When you shop at Hatstore, you also get the opportunity to take part in our newsletter, which is published 1-2 times a week. The newsletter contains recommendations for new products that you may be interested in, campaigns or other news regarding Hatstore and the products we sell.
If you do not wish to partake in newsletter, you can at any time choose to cancel it by clicking on the link "Unsubscribe" which is at the bottom of all newsletters.
SMS are sent out 5-10 times a year and contain recommendations on new products that you may be interested in, campaigns or other news regarding Hatstore and the products we sell. If you do not want any SMS, you can choose to unsubscribe at any time. Each SMS contains instructions for unsubscribing.
If you need to contact our Service Heroes, you can either reach us as follows:
Telephone: +46 480 780 820
Business days between 09:00 - 12:00) UTC+01:00
Email: [email protected]
We strive to reply on to your email in 24 hours on business days.
Messenger via Facebook and Instagram
Hatstore World AB
393 56 Kalmar
Telephone +46 480 780 820
E-Mail: [email protected]